Orders and Cancellations
At Jul & So, we value our customers and strive to provide the best shopping experience possible. However, there may be rare occasions where we need to cancel an order. We want to ensure transparency and clarity regarding our order cancellation policy, so please take a moment to review the following information.
Order Cancellation:
We reserve the right to cancel any order placed on our website. While we make every effort to fulfill all orders, there are certain circumstances that may necessitate cancellation. These circumstances include, but are not limited to:
- Product unavailability: In some cases, despite our best efforts, a product may become unavailable due to unforeseen circumstances. If this happens, we will promptly notify you and cancel the order.
- Technical issues: Occasionally, technical glitches or system errors may occur, leading to inaccuracies in inventory or pricing. If such an issue arises, we may need to cancel the affected order.
- Fraud prevention: To protect our customers and maintain a secure shopping environment, we have stringent fraud prevention measures in place. If an order is flagged as potentially fraudulent, we may cancel it to safeguard your interests.
Notification and Refunds:
If we cancel your order, we will notify you via email or phone as soon as possible. Any payment made for the canceled order will be refunded in full. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment method and financial institution.
Contact Us:
If you have any questions or concerns regarding our order cancellation policy, please feel free to reach out to our customer support team. You can contact us via email at julandsodesigns@gmail.com. We are here to assist you and provide any necessary clarification.